Tag Archives: how to handle technical problems that affect customer service

Keeping a Technical Snafu from Being a PR Disaster

This gallery contains 1 photo.

This morning, I got a good lesson on how a business could have avoided a marketing disaster that was partly due to bad timing on marketing’s part, partly caused by a technical problem, and primarily caused by a poor customer service culture. … Continue reading

More Galleries | Tagged , , , , , | 1 Comment