Tag Archives: social media

Social media isn’t free

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Are you as tired as I am of hearing that social media is a great, free way to promote a business?  It’s great, but social media isn’t free. For a social media marketing campaign you need people, time, and technology … Continue reading

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Don’t IM your way into a lawsuit

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Remember when there was a clear difference between “official” corporate communications and casual conversation between employees and vendors or customers?  Before long, that dividing line may be nothing more than a memory.  More and more often, courts are ruling that … Continue reading

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Social media’s hidden litigation threat: the right of publicity

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There’s no doubt that the  idea of a parent threatening a social media savvy teen with an embarrassing YouTube video is funny.  But did you know that you could be liable for posting embarrassing photos of your friends or family members … Continue reading

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Timing marketing for best results

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One challenge that every marketer faces is crafting a message that gets customers to stop what they’re doing and pay attention to the message long enough to see whether or not there’s a real match between their needs and what … Continue reading

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Good, sound reasons or reasons that sound good?

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I was talking to a young marketing maven the other day.  She’s a very smart young woman, with a wide-ranging set of skills, and she does great work for the advertising & PR firm where she is a rising star.  … Continue reading

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Yelping about a bad review? You’re not alone!

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Is there anyone reading this who hasn’t used Yelp?  For most of us, it’s an easy to use site that gives us some idea of how other people feel about a local restaurant, insurance agent, or small business we’re considering … Continue reading

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8 Things I Wish Job Candidates Hadn’t Shared

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Blogger Jeff Bullas recently posted his list of 30 things you shouldn’t share on social media. Some of his suggestions were humorous, and some were serious. I’ve been going through the process of reviewing resumes and interviewing college students applying … Continue reading

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Customer Service Meets Social Media: Now What?

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For the last couple of weeks, I’ve been working on a presentation for the LIMRA Social Media Conference for Financial Services.   Some of the concepts in that presentation are old hat to me — for instance, the fact that consumers who … Continue reading

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Copyright Wars Escalate: News from the Front Lines

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One of my new favorite websites, Myce.com is full of news about the ongoing battle over how copyright law can or should be enforced online.  Myce is an “online community” started in the EU which allows anyone to share news, links, reviews, … Continue reading

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On Demand Webcast and Presentation Download

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Today’s webcast was a success, and I learned a lot from Socialware’s Christie Campbell and LIMRA’s Stephen Selby — as usual.  Here’s a summary of what we covered: How the 5W’s of social media evolved & why they’re different than what you … Continue reading

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