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Over 100 million reviews have been posted on Yelp. Some of them, no doubt, are extremely accurate. Some are slightly biased. And some are downright fantasy. At least that’s what the New York Times says in an article. If that … Continue reading
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In December 2015, the U.S. Senate passed a national “right to Yelp” bill, and that legislation is pending in the House of Representatives. Meanwhile, last week Maryland followed California by passing the country’s second state “right to Yelp” bill. I’ve … Continue reading
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A writer friend of mine called me this morning before 9 a.m. I knew it was important, because when a writer picks up the phone that early in the morning, it usually involves blood or at least gore. Not this … Continue reading
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One of the first blog posts I wrote on this blog, on April 7, 2011, was titled Online Review Lawsuits: Sometimes the Truth Isn’t Enough. Written for anyone who has thought about writing a review of a business, the post … Continue reading
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Is there anyone reading this who hasn’t used Yelp? For most of us, it’s an easy to use site that gives us some idea of how other people feel about a local restaurant, insurance agent, or small business we’re considering … Continue reading
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I’m thrilled to be working with three of the industry’s top experts on social and digital media as we put together the content for a great webinar on Thursday, July 14. It’s free, and if you work in a regulated … Continue reading
I was thrilled to have this blog featured on the Technogranny show this morning. We talked about: Things you can’t say online (First Amendment limits) Keeping your job while having your say (Employee rights) Copyright issues for social media users … Continue reading
Yesterday, I was a panelist at a webinar on marketing and compliance. Edgar Rodriguez and Mike Wise were the other panelists, and the session was great. The complete presentation is available for download by clicking here. The audience seemed to really like … Continue reading
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Today, I ran a Google search for the phrase “sued for online review.” The search engine returned 9.4 million results in 17 seconds. I’ve been running that search regularly for the last couple of years, and the numbers keep growing. … Continue reading
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First, let me say that I don’t like the TV show Mad Men. But I’m almost old enough to remember when a handful of white, male ad agency executives in New York controlled nearly everything the public saw and heard in … Continue reading
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